Privacy policy

Last updated: February 23, 2026

nhayl (“we”, “us”, “our”) operates this website and online store (the “Services”). This Privacy Policy describes how we collect, use, disclose and manage your personal information when you visit, use or make a purchase through our Services.

This policy is designed to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. What Is Personal Information?

“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

It does not include information that has been de-identified or aggregated.

2. Personal Information We Collect

Depending on how you interact with us, we may collect:

Contact Information

  • Name
  • Email address
  • Phone number
  • Billing and shipping address

Transaction Information

  • Products viewed or purchased
  • Order history
  • Payment confirmation details

Payment Information

Payments are processed securely by third-party providers. We do not store full credit card numbers.

Account Information

  • Username and password
  • Preferences and settings

Communications

  • Customer support enquiries
  • Emails or messages sent to us

Device & Usage Information

  • IP address
  • Browser type
  • Device identifiers
  • Pages viewed
  • Time spent on site
  • Interaction data

This information may be collected automatically via cookies and similar technologies.

3. How We Collect Personal Information

  • We collect personal information:
  • Directly from you (e.g. when placing an order)
  • Automatically through cookies and analytics tools
  • From Shopify and service providers who support our store
  • From advertising and marketing partners (where applicable)

4. How We Use Personal Information

We use personal information to:

Provide Our Services

  • Process orders and payments
  • Arrange shipping and delivery
  • Provide customer support
  • Manage accounts

Improve and Optimise Our Store

  • Analyse website performance
  • Improve user experience
  • Personalise content and product recommendations

Marketing and Advertising

  • Send promotional emails (you may opt out at any time)
  • Deliver advertising through platforms such as Meta and Google
  • Retarget visitors who have interacted with our website

Security and Fraud Prevention

  • Detect suspicious activity
  • Protect our business and customers

Legal and Compliance

  • Comply with Australian law
  • Respond to lawful requests

Marketing Communications and Consent

We may send you marketing communications by email or SMS where:

  • You have expressly consented to receive them (for example, by subscribing to our mailing list or opting in at checkout), or
  • You have an existing relationship with us and it is reasonable for us to contact you about similar products or services.

By providing your email address or phone number and opting in to receive marketing communications, you consent to receiving promotional content from nhayl in accordance with the Spam Act 2003 (Cth).

Marketing communications may include:

  • Product updates
  • Promotional offers
  • Educational content
  • Brand announcements

You may withdraw your consent at any time by:

  • Clicking the “unsubscribe” link in our emails;
  • Replying “STOP” to SMS messages (where applicable); or
  • Contacting us at support@nhayl.com.au

We will process unsubscribe requests promptly.

We will not send you marketing communications without a lawful basis to do so.

5. Cookies and Tracking Technologies

We use cookies, pixels and similar technologies to:

  • Enable website functionality
  • Analyse traffic
  • Measure marketing performance
  • Deliver relevant advertisements

Third-party services we may use include:

  • Shopify
  • Google Analytics
  • Meta (Facebook) Ads
  • Google Ads

You can manage cookie preferences through your browser settings.

6. Disclosure of Personal Information

We may disclose personal information to:

  • Shopify (our eCommerce platform provider)
  • Payment processors
  • Shipping and fulfilment providers
  • IT and cloud service providers
  • Marketing and advertising partners
  • Professional advisers
  • Government or regulatory authorities where required by law

We do not sell personal information.

7. Overseas Disclosure

Some service providers (including Shopify and advertising platforms) may process or store data outside Australia.

Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled in accordance with Australian privacy law.

8. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no system is completely secure and we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary for:

  • Providing our Services
  • Legal and compliance obligations
  • Resolving disputes
  • Enforcing agreements

When no longer required, information is securely deleted or de-identified.

10. Your Rights

Under Australian privacy law, you have the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or outdated information
  • Opt out of marketing communications

To exercise these rights, contact us at support@nhayl.com.au.

We may require verification of your identity before processing requests.

11. Children’s Privacy

Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us.

12. Complaints

If you have a complaint about how we handle your personal information, please contact us first.

13. International Customers

If you access our Services from outside Australia, you acknowledge that your information may be transferred to and processed in Australia and other countries where our service providers operate.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

15. Contact Us

For any questions regarding this Privacy Policy or your personal information, please contact support@nhayl.com.au.